Return Policy

Return/Store Policies:

These policies are designed to better serve our customers; to ensure our customer receive a quality product/service; and to provide an avenue to process claims against defects, warranties, malfunctions, or other legitimate issues that can affect a product or service that is sold or processed by Collareta Cycling. These policies are subject to change without notice at Collareta Cycling’s discretion. We reserve the right to refuse service to anyone trying to abuse these policies or otherwise undermine Collareta Cycling’s integrity as a retailer.

Definitions: We define the term Bicycle or bike to refer to any Bicycle type including: kids, hybrids, cruisers, e-bikes, MTB, tandems, tricycles, recumbent, road, triathlon, and any other category not mentioned. When a specific point applies only to a specific category we will identify it appropriately.

Bicycle Service:

  • Customers that bring Bicycles/Skateboards for service must fill a customer information card/ provide contact information.
  • Any parts ordered or any service order that exceeds $100 must have a 50% deposit in order to provide service.
  • Customer is responsible for any accessories left on the bike/Skateboard during service. Preferably remove such accessories before dropping it off for service.
  • Customer shall be notified via phone once the service order is complete.
  • Customer has 10 shop working days to pick-up the bicycle/skateboard.
  • Storage fee shall apply to any bike/skateboard left in-store past 10 days without previous arrangement.
    • Storage fee shall be charged on the 11th shop working day and every 11th calendar day after that.
    • Storage fee will vary depending on category of the bicycle/Skateboard.
      • 2-wheelers/others $10
      • 3-Wheelers/Tandems/Recumbent $15
      • Cargo Bikes $15
      • Skateboards $5
  • Parts special ordered for repair service will have a 25% re-stocking fee if order is cancelled or returned. That is if parts have not been installed, modified, or otherwise package opened, at which point they cannot be returned.
  • Old parts resulting for new parts installation of otherwise removed as part of the service will be discarded unless the owners specifically ask to “save parts” at time of order initiation.
  • Tubes and Flat Tires: Bicycle tubes will only be warrantied within 24hrs of being replaced if:
    • It is clearly visible that the tube was defective.
    • If both tube and tire was replaced and rim liner is in good condition.
    • Otherwise all tubes that are installed are not refundable. No Exceptions.
  • Child Seats/trailers not installed at the shop will not carry any guarantee.
  • Child Seat/Trailers not purchased in-store will not be installed.
  • Vehicle Racks not assembled in-store will not carry any guarantee.
  • Vehicle Racks not purchased in-store can be assembled by store for a fee but will carry no guarantee.
  • Store is not responsible for installing vehicle racks on vehicles. Customer is responsible for ensuring that any vehicle rack fits their vehicle and are ultimately responsible for their installation.

Returns:

  • Parts special ordered for repair service will have a 25% re-stocking fee if order is cancelled or returned. That is if parts have not been installed, modified, or otherwise package opened, at which point they cannot be returned.
  • Special ordered items will have a 25% re-stocking fee if the order is cancelled or returned. That is if the item is in the original “show-room” condition. Otherwise all sales of special ordered items are final. Exception to this is any item that carries a manufacturer guarantee like Giro Apparel, Shoes, for example. Those items will not incur a re-stocking fee.
  • Closeout Items and items discounted past 25% will be sold as “Sales Final” no exchanges or refunds will be made for any reason.
  • Bicycle/Skateboard purchases will have a 10 calendar day return period to a full refund given it is in the same showroom condition that it was at the time of purchase. If pass the 10 Calendar day period the shop reserves the right to accept any returns for a 25% re-stocking fee. Customer shall present original receipt at all times. After 30 days no considerations will be made.

 Manufacturers Warranties/Guarantees

  • Manufacturers often offer a warranty covering the integrity of their products for a “limited” of “lifetime” period to the original owner of the product. As a retail representative of the brand we will be happy to process any warranty claim on your behalf following the requirements that such brand has put in place for processing claims. This is a free service at no cost to you. However, any shipping/other charges incurred and not paid by the manufacturer will be your responsibility as well as any assembly/disassembly or installation cost for such part(s) involved or associated in the claim.
  • Manufacturers often offer “product guarantees” or “satisfaction guarantees” covering the integrity or satisfaction of the product for a limited time. As a retail representative of the brand we will be happy to process the claim on your behalf provided such product was purchase “in-store.” Products not purchased on Collareta Cycling or Collaretacycling.com cannot be process by us and should be processed by the original retailer or the customer directly.
  • Be aware that most brands do not consider marketplace sales like those of Amazon, EBay, Jet, Bike Exchange; etc… to be authorized retailers and therefore those warranties/guarantees may be voided.

Bike Assemblies:

  • Bicycles not purchased in the store or not through our ship-to-store partners will only hold a 24hr-limited warranty for assembly only. This is limited to the work actually performed by the shop to assemble the bike. Bicycle frame and part malfunctions or damage is not included, as we cannot guarantee the quality of craftsmanship and manufacturing of such bikes. All claims including but not limited to: bad performance, accidents, damage, non-performing parts, brakeage, paint, etc… shall be place against the manufacturer or the place of purchase of such bike. It is our experience that bicycles purchased online at bargain prices are not of good quality and therefore present a great deal of problems and could post great risk of injury or death to the user.

 Internet Purchases:

  • Customers purchasing items from our own website have the option to pick-up-in-store or Free Shipping*. If selecting “Free Shipping” items will be shipped with a tracking number via low cost shipping. If expedited shipping is needed please contact us with your order number at info@collaretacycling.com and we will quote you the new shipping rate.
  • Products discounted 25% or more are final and are not refundable.

Internet Returns:

  • Customers have 30 calendar days from the item shipping date to return the product for a refund of the purchase price.
  • Customers have 10 calendar days form purchase date to return any bicycle, trike, scooter, skateboard.
  • Bikes, trike, scooter, skateboards are not shipped out to customers and must be picked-up in-store at time of purchase; therefore all returns must be done in-store.
  • All items being returned must first obtain a Return Authorization (RA) by contacting info@collaretacycling.com with your order number and return reason. Once the RA is issued you will receive shipping instructions to return the product.
  • All shipping charges paid are non-refundable.
  • Return shipping is at customer’s expense.
  • Products being return shall be in the original “Show Room” Condition so they can be re-sold as new item. Any deviation will constitute “use” and therefore could be subject to re-stocking fees of up-to 25%.
  • All tags, labels, and packaging shall be in the same condition explained above.
  • When purchasing clothing items, any soiling of the garment will constitute use and could cause the cancelation of the RA and sent back to the customer at their expense.
  • Shoes that have had installed “cleats” shall constitute “use” and will be subject to a 25% re-stocking fee.
  • Customized items are non-refundable.
  • Customer buying product through our stores in Amazon, Bike Exchange, or any other marketplace will abide by the same return policies explained above, except the Return Authorization process will be done through the appropriate marketplace system.

WE RESERVE THE RIGHT TO REVISE THESE POLICIES AS WE SEE FIT AND WITHOUT NOTICE.

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